CRM & Customer Experience
Unified Commerce Accelerates Business Transformation of Grocers
Capgemini today announced the launch of Unified Commerce Solution for Grocery, a new Salesforce Fullforce solution designed to help grocers capture loyalty in...
Going the Extra Mile to Overcome Last Mile Delivery Challenges
A new study from the Capgemini Research Institute has highlighted that retailer investment in “last mile” delivery – the final leg of...
Prospect or Suspect? Bot Identifies Hot Leads
Pipedrive today announced LeadBooster(™), a conversational bot that instantly engages web visitors, qualifies prospects to identify hot leads, and helps book...
Pega Launches First Customer Empathy Controls for Business
Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises, today at PegaWorld introduced Customer Empathy Advisor – a new capability...
TrustSphere and SODI form Strategic Technology Partnership
TrustSphere, a recognized market leader in Relationship Analytics and Organizational Network Analytics (ONA), today announced a partnership with the Science of...
Focus Shifts to CX for Factories oif the Future
The disruption in manufacturing value networks caused by the convergence of sensing, simulation, algorithms, cloud, and analytics is spawning new business models. Linear forms of manufacturing...
Salesforce Introduces the First Low-Code Blockchain Platform for CRM
Salesforce , the global leader in CRM, today announced Salesforce Blockchain, a low-code platform that enables organizations to share verified,...
Analysts Predict SaaS Revenues to Reach $85 Billion in 2019
Gartner, a leading research and advisory company, has recently issued a report on the SaaS and global cloud markets. Gartner defines software as a...
Capgemini in Gartner’s MQ for CRM and Customer Experience
Capgemini has been positioned as a Leader by Gartner in its Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide due to...
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